At Fixit Curtains Dubai, customer satisfaction is a top priority. We take pride in delivering high quality curtains, blinds, and interior solutions across the UAE. This policy explains how returns, refunds, and cancellations are handled to ensure a smooth experience.
Return Eligibility
You may request a return if:
- The item is unused, unwashed, and uninstalled
- It is in its original condition with all tags, packaging, and invoice included
- The return request is made within 30 days of delivery
Custom made, tailor fit, or personalized curtains cannot be returned unless they are defective.
Non Returnable Items
We cannot accept returns for:
- Custom size curtains or blinds
- Personalized or bespoke products
- Clearance or discounted items
- Products damaged due to improper installation, misuse, or negligence
Refund Process
Once the returned item is received and inspected, the customer will be informed about the approval status. If approved, refunds are processed within 7 to 10 business days through the original payment method. Delivery and installation charges are non-refundable unless the return is due to a defect or an error from our side.
Damaged or Defective Products
If a product arrives damaged or defective, it should be reported within 24 hours of delivery. Clear photos or videos of the issue are required for assessment. Depending on the situation, a replacement, repair, or refund will be arranged.
Order Cancellation
Orders can be canceled within 24 hours of purchase. Custom made orders cannot be canceled once production has started.
Important Notes
Returns that do not meet the stated conditions may not be accepted. For hygiene and safety reasons, certain opened items may also be non-returnable.
Why Choose Fixit Curtains
- High quality fabrics and modern designs
- Professional measurement and installation services
- Affordable pricing with reliable workmanship
- Trusted by customers across the UAE
This policy is designed to ensure confidence and peace of mind when purchasing from Fixit Curtains.